At DMJ Shop, your satisfaction matters to us. If something isn’t right with your order, we want to make it easy for you to return or exchange it. Please read our policy below to understand how returns, exchanges, and refunds work.

Return Eligibility

You may request a return or exchange if:

  • You received a damaged, defective, or faulty item
  • You received the wrong product (incorrect model, color, or design)
  • The item is significantly different from what was described on the product page

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging, with tags/labels intact (if applicable)
  • Reported within [Insert number, e.g. 3–7] days of delivery

Items Not Eligible for Return

The following are not eligible for return or exchange:

  • Items damaged due to misuse, mishandling, or normal wear and tear
  • Products returned without original packaging
  • Change-of-mind returns after the item has been used or installed on a device (for hygiene and quality reasons, unless the item is defective)
  • Items reported after the return window has closed

How to Request a Return

To start a return or exchange, please contact us within the eligible return window with the following details:

  1. Your order number
  2. Photos/video of the item showing the issue (damage, wrong item, defect, etc.)
  3. A brief description of the problem

You can reach us via: 📘 Facebook: DMJ Shop 📧 Email: [Insert your business email]

Our team will review your request and respond with the next steps, usually within [Insert timeframe, e.g. 24–48 hours].

Return Shipping

  • If the return is due to our error (wrong item, defective product), DMJ Shop will cover the return shipping cost.
  • If the return is due to a change of mind (where accepted), the customer will be responsible for return shipping charges.

Please do not send your item back before your return request has been approved — this helps us process everything smoothly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [Insert timeframe, e.g. 5–10 business days].
  • Refunds will be issued via the original payment method (or bank transfer/JazzCash/Easypaisa for Cash on Delivery orders — please specify your preferred refund method when contacting us).
  • Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

If you’d prefer an exchange instead of a refund (for example, a different color or model), let us know when you reach out. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled but may be eligible for return once received, as per the policy above.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account or payment app again
  2. Contact your bank or payment provider, as processing times can vary
  3. If you’ve done this and still have not received your refund, please contact us at [Insert your business email]

Contact Us

For any questions about returns, exchanges, or refunds, reach out to:

DMJ Shop 📧 Email: [Insert your business email] 📘 Facebook: DMJ Shop 🌐 Website: dmjshop.pk